قبل 9 أشهر
الغرفة اول ما استلمتها كانت نظيفة لكن ثاني يوم لقيت فيها نمل في السرير وكلمت خدمة العملاء قالو لانك جايبة ليتشي من السوبر ماركت ورميتها بعد ما جبتها ب ٤ دقايق ومازالت المشكلة موجودة حتى بعد ما غيرو المفارش طلبت تغير الغرفة ورفضو يساعدوني واطريت انام على الكنبة كانت ليلة صعبة وما استفدت من نجومهم الخمسة الشي الثاني :خيارات الفطور محدودة كلها اكل اسيوي ك عرب مالنا الا البيض والحبن والبان كيك الشي الثالث طلبت ظروف النسكافيه اللي بدون كافيين اول ما جيت كان في واحد ثاني يوم طلبتها قالو ما عندنا الشي الرابع الغرفة مطلة على برج ثاني واقدر اشوف الناس منها يعني ما تقدر تتحرك الا وانت مسكر الستاير والضوء غير كافي وعتمممة اقامة سيئة واشتكيت ما احد عبرني مع اني ماخذة ريت وك ان يعني عالي When I first checked into the room, it was clean. However, on the second day, I found ants in the bed. I contacted customer service, and they claimed it was because I had brought lychee from the supermarket. I threw it away within four minutes of bringing it to the room, yet the problem continued even after they changed the bed linens. I requested a room change, but they refused to assist me. As a result, I had to sleep on the sofa. It was a very difficult night, and I did not feel that I benefited at all from the hotel’s five-star rating. Secondly, the breakfast options were very limited and mostly Asian food. As Arab guests, our only choices were eggs, cheese, and pancakes. Thirdly, I requested decaffeinated Nescafé sachets when I first arrived, and there was one available. The next day, when I requested it again, I was told it was not available. Lastly, the room faced another building directly, and I could see people clearly from the window. This meant I could not move freely unless the curtains were fully closed. On top of that, the lighting in the room was insufficient, making it feel dark and gloomy. Overall, it was a very poor stay. I submitted complaints, but no one followed up or showed any concern, despite the fact that I booked a high-rate room. This experience did not meet the expectations of a five-star hotel.
